Proactive Care
Keep your website secure, fast, and always online
Bale Digital Creative provides professional website maintenance for businesses that rely on their digital presence. As a Bali-based software house, we handle updates, security patches, performance tuning, and incident response—so your team can focus on growth instead of firefighting technical issues.
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Uptime SLA target
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Critical response time
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Monitoring coverage
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Monthly report delivery
What We Cover
Complete maintenance for mission-critical websites
From WordPress and Laravel to custom React applications—we maintain the full stack so your site stays reliable, secure, and performant year round.
Security Hardening
Firewall rules, malware scans, SSL renewal, access audits, and vulnerability patching aligned with OWASP best practices.
Core & Plugin Updates
Scheduled CMS, framework, and dependency updates tested in staging before production deployment—minimizing downtime and compatibility risks.
Performance Optimization
Database cleanup, caching, image compression, and Core Web Vitals monitoring to keep pages loading fast.
Automated Backups
Daily off-site backups with verified restore points—so you can recover quickly from data loss or failed updates.
Uptime Monitoring
Real-time alerts for downtime, SSL expiry, broken links, and server resource spikes—with immediate escalation to our engineering team.
Platforms
Maintenance expertise across your tech stack
Select your platform to see how our software house tailors maintenance workflows to your architecture—not a one-size-fits-all checklist.
WordPress maintenance & care plans
We manage WordPress sites of all sizes—from corporate blogs to WooCommerce stores—with staging workflows, plugin audits, and theme compatibility checks.
- Core, plugin, and theme updates with rollback capability
- WooCommerce order flow and payment gateway monitoring
- Database optimization and spam comment cleanup
- Security hardening: WAF, login protection, file integrity
Laravel & custom PHP application support
For bespoke web applications built on Laravel, Symfony, or vanilla PHP—we handle composer updates, queue workers, cron jobs, and server configuration.
- Composer dependency updates and security advisories
- Queue, scheduler, and Horizon health monitoring
- PHP version upgrades with compatibility testing
- Error log analysis and exception tracking integration
Headless CMS & JAMstack maintenance
Next.js, Nuxt, Gatsby, and headless WordPress setups require specialized care—we monitor builds, CDN configs, API endpoints, and edge functions.
- CI/CD pipeline monitoring and build failure alerts
- CDN cache invalidation and edge config management
- API rate limiting, auth token rotation, and CORS review
- Static asset optimization and bundle size tracking
E-commerce platform maintenance
Online stores cannot afford downtime. We prioritize checkout flows, inventory sync, payment integrations, and PCI-related security for Shopify, WooCommerce, and custom storefronts.
- Checkout and payment gateway uptime monitoring
- Product feed, inventory, and shipping API sync checks
- SSL, PCI compliance, and fraud prevention review
- Seasonal traffic scaling and load testing preparation
Our Process
A disciplined maintenance workflow
We treat maintenance like software delivery—structured, tested, and documented—so changes never become surprises.
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Audit & Baseline
Full health check: security scan, performance audit, backup verification, and documentation of current stack and dependencies.
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Staging & Testing
Every update runs through a staging environment with automated smoke tests before touching production.
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Deploy & Monitor
Controlled releases with rollback plans, followed by 48-hour post-deploy monitoring for regressions.
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Report & Improve
Monthly reports covering uptime, updates applied, security findings, and recommended improvements for the next cycle.
Security & Monitoring
We watch your site so you do not have to
Our engineering team monitors the signals that matter—security threats, performance dips, and infrastructure health—with clear escalation paths when action is needed.
Malware & intrusion detection
Automated file integrity checks and malware scans with immediate quarantine and incident notification to your designated contacts.
SSL & certificate expiry
Proactive alerts 30 days before certificate expiration, with auto-renewal configuration and HTTPS redirect validation.
Performance degradation
Core Web Vitals tracking with alerts when LCP, FID, or CLS scores drop below agreed thresholds.
Backup verification
Weekly restore tests confirm backups are usable—not just created—giving you confidence in disaster recovery.
Broken links & 404 errors
Crawl-based link checking catches broken URLs, redirect chains, and missing assets before they hurt SEO and user trust.
Server resource monitoring
CPU, memory, and disk usage tracked around the clock—with alerts before limits are hit so your site stays responsive under traffic spikes.
Service Plans
Choose the right level of care
Transparent tiers designed for startups, growing businesses, and enterprises with mission-critical web properties. Custom scopes available on request.
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Monthly core & plugin updates | check_circle | check_circle | check_circle |
| Daily automated backups | check_circle | check_circle | check_circle |
| Uptime monitoring (5-min intervals) | check_circle | check_circle | check_circle |
| Security scans & malware removal | check_circle | check_circle | |
| Performance optimization | check_circle | check_circle | |
| Staging environment | check_circle | check_circle | |
| Priority incident response (< 1 hr) | check_circle | ||
| Dedicated account engineer | check_circle |
Transparency
Clear reporting, measurable results
Every month you receive a concise maintenance report—uptime stats, work completed, security findings, and recommendations—so you always know the state of your digital assets.
99.97%
Average client uptime last quarter
142
Patches deployed per client annually
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Successful breaches on maintained sites
Frequently asked questions
Professional and Enterprise plans include priority response within 15 minutes for critical downtime or security incidents. Essential plan clients receive response within 4 business hours.
Yes. We onboard third-party websites after a technical audit. If the codebase is maintainable, we take over updates, monitoring, and support regardless of who originally developed it.
All updates are tested in staging first. If a production issue occurs, we roll back immediately using verified backups and investigate root cause before re-deploying.
Core maintenance covers technical health. Content edits, new pages, and design tweaks can be added as a separate retainer or billed per task—ask us for a combined package.
Start Your Project
Ready to build your next software product?
Share your goals, timeline, and technical constraints. Our team will review your brief and respond with a practical roadmap—not a generic sales deck.
- Response within 1 business day
- Free initial consultation
- NDA available on request
